Terms of service

Welcome to Hearth Living. These Terms of Service govern your use of our website and services. By accessing or using our website, purchasing products, or interacting with our services, you agree to comply with and be bound by these Terms of Service.

If you do not agree with any part of these terms, you should not use our website or services.

1. Account Terms

By using this website, you confirm that you are at least the age of majority in your jurisdiction or have permission from a parent or guardian.

You are responsible for maintaining the confidentiality of your account details and for all activities that occur under your account.

You agree to provide accurate and complete information when creating an account or placing an order.

2. Pricing and Payment

All prices listed on Hearth Living are shown in Indian Rupees (INR) and are subject to change without prior notice.

We reserve the right to modify product prices, discontinue products, or update pricing errors at any time.

Payments must be made through the available payment methods displayed at checkout. Orders will only be processed once payment has been successfully received.

3. Product Descriptions

We strive to ensure that all product descriptions, images, and details are accurate. However, we do not guarantee that all information on the website is complete, current, or error-free.

Colors and product appearance may vary slightly depending on device screens and manufacturing differences.

If a product purchased from Hearth Living does not match its description, please contact us at hearthliving.store@gmail.com.

4. Order Acceptance

Once an order is placed, you will receive an order confirmation. This confirmation does not guarantee acceptance of the order.

We reserve the right to refuse, cancel, or limit any order for reasons including but not limited to:

  • Product availability

  • Errors in product or pricing information

  • Suspicion of fraudulent activity

  • Violation of these Terms of Service

If an order is cancelled after payment has been made, a refund will be processed according to our refund policy.

5. Shipping and Delivery

Orders are typically processed within 1–2 business days after confirmation.

Delivery times may vary depending on location and courier services. For most locations within India, delivery usually takes 5–8 business days.

While we aim to deliver orders within the estimated timeframe, Hearth Living is not responsible for delays caused by courier partners, weather conditions, or unforeseen circumstances.

Customers are responsible for providing accurate shipping information at checkout.

6. Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy.

Returns are only accepted for products that are damaged, defective, or incorrect upon delivery. Customers must contact us within 48 hours of receiving the product with clear photos or videos as proof.

Refunds are processed once the request is reviewed and approved.

For return or refund assistance, please contact hearthliving.store@gmail.com.

7. Prohibited Uses

You agree not to use our website or services for any unlawful or prohibited purpose.

Prohibited activities include, but are not limited to:

  • Violating applicable laws or regulations

  • Infringing intellectual property rights

  • Uploading malicious software or harmful code

  • Attempting unauthorized access to our systems

  • Engaging in fraudulent transactions

Violation of these rules may result in termination of access to our services.

8. Limitation of Liability

To the fullest extent permitted by law, Hearth Living shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

Our liability is limited to the amount paid by the customer for the purchased product.

9. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from these terms or from the use of our website shall be subject to the exclusive jurisdiction of the courts located in Delhi, India.

10. Changes to Terms of Service

We reserve the right to update, modify, or replace any part of these Terms of Service at any time.

Changes will be posted on this page with an updated revision date.

Your continued use of the website after any updates constitutes acceptance of those changes.

11. Contact Information

If you have any questions about these Terms of Service, you can contact us at:

Store Name: Hearth Living
Email: hearthliving.store@gmail.com