Refund policy
At Hearth Living, we strive to provide high-quality products and a smooth shopping experience for our customers. If you experience any issues with your order, we’re here to help.
Please review our return and refund policy below.
1. Order Cancellation
Orders can be cancelled within 12 hours of placing the order or before the order is processed and shipped.
If you wish to cancel your order, please contact us immediately at hearthliving.store@gmail.com.
Once the order has been processed or shipped, cancellations may not be possible.
2. Returns
We accept returns only in the following situations:
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The product received is damaged
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The product received is defective
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The wrong product was delivered
To be eligible for a return:
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You must contact us within 48 hours of delivery
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You must provide clear photos or videos of the product
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The product must be unused and in its original packaging
Requests made after 48 hours of delivery may not be accepted.
3. Non-Returnable Items
The following items are not eligible for return:
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Used products
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Products damaged due to misuse
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Products without original packaging
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Return requests made after the allowed time period
4. Refund Process
Once your return request is reviewed and approved, we will process your refund.
Refunds are typically issued within 5–7 business days after approval.
Refunds will be processed to the original payment method used during checkout.
5. Late or Missing Refunds
If you have not received your refund yet:
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Check your bank account again
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Contact your payment provider or bank
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If the issue still persists, contact us at hearthliving.store@gmail.com
6. Contact Us
If you have any questions regarding returns or refunds, please contact us.
Store Name: Hearth Living
Email: hearthliving.store@gmail.com
Our support team usually responds within 24–48 hours.